Frequently Asked Questions
Your guide to discreet, premium wellness and self-care.
How do you ensure my privacy during shipping?
All orders are shipped in plain, unmarked brown boxes or mailers with no mention of the store name or contents on the exterior label to ensure complete discretion.
What will appear on my credit card statement?
To maintain your privacy, charges will appear under a neutral billing name, such as 'MIW Essentials' or 'Modern Wellness,' rather than the full store name.
Are your products body-safe and dermatologically tested?
Yes, we prioritize your health by sourcing only premium, medical-grade silicone and phthalate-free materials. Our topical products are formulated with clean, body-safe ingredients.
What is your return policy for intimate items?
Due to the intimate nature of our products and for hygiene reasons, we cannot accept returns on opened or used items. Unopened products in original shrink-wrap may be returned within 30 days.
How long does standard shipping take?
Orders are typically processed within 24 hours. Standard shipping within the continental US generally takes 3-5 business days, depending on your location.
Do your electronic products come with a warranty?
Most of our wellness devices include a 1-year manufacturer warranty against defects. Please keep your digital receipt and original packaging to facilitate any warranty claims.